Our client are looking for a Senior Network and Infrastructure Operations Analyst to assist in managing the IT infrastructure projects and operations, to ensure effective functioning in the area of network & telecommunications, local applications hosting, local
hardware and servers, according to business and IT needs.
Location: 2-3 days per week on site in Munich, with the remainder being remote
Fluent English and German languages required
IT Infrastructure design and delivery
- Collaborate with Regional Service Desk and IT Competency Centre resources on project.
- Implement local IT projects.
- Secure implementation of global projects locally.
- Maintain understanding of technology trends and directions.
IT Infrastructure operations
- Ensure availability and continuity of the the infrastructure services in his/her scope
- Manage the technical solutions efficiency operated under their responsibility.
- Involved in Incident, Problem, Change and Service Request Management.
- Provide workarounds and solutions based on Service Level Objectives.
- In the case of Problem Management, collaboration with IM&T Competency Centers to ensure timely corrective actions.
- Propose or recommend IM&T Infrastructure Services modifications.
- Refers more complex problems to problem managers and/or senior level.
- Support Infra Analysts with their relevant activities
- Ensure all technical Documentation is produced and kept up-to-date
- Assist other regions to deliver "Follow the Sun" support
- Assist in delivery of relevant DR Tests
- Ensure security rules implementation as per the policies.
- Required university degree in IT related degree.
- Fluent in English and German
- 4 to 5 years of experience
- Extensive technical knowledge of IT, including networking, virtualization, storage management, backup, mobility solutions, and disaster recovery strategies for systems deployed on multiple platforms.
- ITIL foundations or similar is a plus.
- Knowledgeable with tooling to automate monitoring and procedures.
- VMware/Vxrail/Vrtx "Visualization"
- MS Windows, DNS, Active Directory,
- Cisco switches, IPT,
- Dell/EMC servers,
- Netbackup, BackupExec "Backups"
- HPE servers