The Kronos Solution Specialist is responsible for working with peers and business units to design, maintain, support and enhance the GLOBE Kronos application. The scope of this support will include understanding user requirements and ensuring that all business rules are applied accurately. It will also include the integration with SAP and other third party systems. The position will be responsible for the development and maintenance of various WIM (workforce integration manager) interfaces. When changes to the system are necessary, the position will be responsible for documenting the requirements and monitoring the configuration through the entire life cycle.
Job Description and Responsibilities
- Provide production, technical and business systems support by utilizing Kronos Workforce Central Products
- Conduct business rule analysis by collaborating with business users, and colleagues to design, develop (including functional/technical specifications), test, and implement functionality using various Kronos configuration tools
- Document all business rules within Kronos modules
- Configure Kronos for Time, Accruals, Attendance, Leave and Scheduling
- Understand and configure interfaces using workforce integration manager (WIM)
- Ensure appropriate communications, process and documentation are provided
- Provide technical assistance to customers, collaborate with appropriate teams to implement and test system fixes or changes
- Analyze system issues and regularly monitors, update and close service tickets within appropriate time frame
- Technical consultant throughout the life cycle of assigned applications
- Provide knowledge transfer for customers
- Create process documentation, diagrams and feature specifications
- Advise customers on system configuration, industry specific features and system processes and procedures
- Serve as a technical point-of-contact and assists subject matter experts in testing of system changes, report writing/preparation and setup/maintenance of the system
- Write technical/functional specifications documenting the resolution and collaborate with appropriate technical teams to implement resolution
Requirements
- Bachelor’s degree required.
- A minimum of 5 years IT experience in a timekeeping and payroll area including: Kronos, benefits, leave accruals, compensation, recruiting, and analytical reporting.
- Understanding of Microsoft Office Suite.
- Understanding of common technologies of TFS, SQL, relational databases, networking, web technologies, and data conversion techniques
- Experience working with Microsoft reporting services.
- Previous Kronos, or similar time and attendance system experience required
- Previous experience with ADP and PeopleSoft HR a plus
- Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
- An existing right to work in the EU required