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Customer Support Specialist

  • Locatie:

    Puurs, België

  • Contactpersoon:

    Dardo Helpers

  • Contractsoorten:


  • Telefoon contactpersoon:

    +32 15 44 58 52

  • Bedrijfssectoren:


  • E-mail contactpersoon:

In this role you can contribute to delivering high-quality products that make a difference in patients lives. By making your effort count and help initiate improvement projects.

Job description

As a Product Support Specialist, you will be responsible for ensuring the qualitative treatment of complaints related to a specific product group. Collaborating closely with the complaint analyst, you will document, review, and evaluate complaints, taking into consideration their potential impact on patients, hospitals, care providers, and other stakeholders.


  • Conducting thorough investigations, documenting findings, and providing comprehensive responses to product-related complaints.
  • Distinguishing between product-related and process-related complaints and conducting appropriate levels of research.
  • Monitoring and analysing complaint trends using statistical tools to identify opportunities for improvement.
  • Initiating actions to reduce complaint ratios and enhance customer satisfaction.
  • Facilitating communication and leading cross-departmental meetings for process-related complaints.
  • Notifying higher management of significant quality issues and implementing corrective and preventive actions.
  • Managing complaints in compliance with PQS, GMP, and relevant medical device requirements.


  • A master's degree in pharmaceutical and/or biological manufacturing or a related scientific field.
  • Preferred: Two or more years of relevant experience in the pharmaceutical, GMP environment, or combination product and medical device industry.
  • Strong written communication skills, particularly for technical reports.
  • Proficiency in data analysis and analytical skills.
  • Effective time management and prioritization skills.
  • A collaborative team player.
  • Demonstrated problem-solving skills and an aptitude for resolving complex issues.
  • Fluent in Dutch and English.


  • Directly employed by Oxford, initial project for 12 months, realistic; long-term perspective;
  • Mobile phone provided & monthly phone contribution;
  • Monthly allowance for meal vouchers;
  • Travel allowance;
  • Hospital & Group insurance;
  • Opportunities for education and training;
  • Fulltime position, daytime work;
  • Region: Puurs

Vacancy number: 22985