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Service Delivery Manager - Information Security

  • Location:


  • Contact:

    Brian O'Sullivan

  • Job type:


  • Contact phone:

    +353 21 485 7200

  • Industry:

    Business Services

  • Contact email:

Service Delivery Manager Information Security

Start: 01/04/21

Latest Start: 26/04/21

End: 30/09/21

Location: Remote


IT Security Upgrade Program - Establish Baseline Security for non-Integrated Companies - 50%

IT Security Upgrade Program - Control & Update Baseline Security for Integrated companies with legacy - 50%

Required Skills


2 to 3 years' Service Delivery Manager/Project Manager

Experience/Knowledge or background in Security technologies

Strong Communication and Stakeholder Management


Minimum of 3-5 years of professional experience as a SOC Consultant, threat researcher or hunter or a similar comparable role dealing with incident handling, alert tracking, cybersecurity case management

Role Description

The main responsibilities of an Information Security Consultant:

* Run the Incident/problem Management process in Security Operations;

* Ensure the delivered services are fit for purpose, carrying out relevant reviews/propose modifications as necessary;

* Cooperate with internal SIEM/SOAR development teams, L3 Incident team and other Security actors to further develop Security Operations.

* Define SLA and performance metrics of Security Operations, steer activities as per metrics;

* Monitor the performance of the external vendor's Incident Management team, ensure SLA and KPI are met;

* Define and implement improvement plans to meet SLA and KPI;

* Coordinate the work provided and service delivered by the security partners

* Participate in defining and implementing the evolution of Security Operations: products lifecycle, transition from short term setup to longer term setup with the current partners, integration with SIEM, technology roadmap;

* Prepare and publish reporting to IT Management.

* Triage security events and incidents, detect anomalies, and report/direct remediation actions.

* Ensure confidentiality and protection of sensitive data

* Working with remediation (IT Infra & Ops) teams on events and incident mitigation

* Follow up on remediation activities