Own end-to-end shipments coordination to internal (e.g. affiliates, manufacturing sites) and external (e.g. distributors) customers
Responsibilities
- Ensures distribution of pharmaceutical product globally
- Processing of supply orders on a daily basis
- Handling of export- and import documentation
- Booking and monitoring of shipments and pro-actively respond on potential issues
- Handle and resolve service and transport issues
- Coordinate and execute return process
- Partners with third party logistics suppliers and other members of the supply chain.
- Develop and maintain good relationships with internal/ external customers (affiliate, distributor, etc) and the on-site departments
- Represent the team in cross functional project teams
- Identify process improvements
- Provide input for the periodic KPIs
- Ensure knowledge of GMP/GDP and job related training is up to date
- Continually reviews Order-to-Cash policies and procedures and recommends opportunities to improve operations.
- Shares responsibility with Corporate Planning, Distribution and Quality for executing disaster recovery plans.
- Other duties as required.
Authority
- Works under general direction, seeks assistance as needed
- Completes work in accordance with accepted practices within field
- Establishes approaches for completing assignments
- Work requires consistent exercise of discretion and independent judgment
- Works with team to support achievement of project milestones
Outputs
- Ensures that our internal and external customers are taken care of according to the Amgen’s policies and procedures
- Ensures that all the orders are processed according to the customers’ specific instructions and conditions
Minimum Requirements
- Master’s degree or Bachelor’s degree & 2 years of Supply Chain experience in a GMP and/or GDP regulated industry
- Ability to multi task and work within diverse, international group of people
- Affinity with computer work
- Advanced communication skills
- Customer focused
- Fluency in English, both in oral and written communication
- Ensure quality
Preferred Requirements
- Fluency in other languages besides Dutch and English
- Knowledge and experience in Customer Service department
- Computer skills and ERP experience
- Experience with issue handling in a logistic environment
- Problem solving skills
- Ability to set priorities
Competencies
- Commitment to Quality
- Complete tasks thorough and with eye for detail
- Look for opportunities to improve your work practices
- Generate ideas for improvement
- Team work
- Help others
- Work within the dynamics of a group
- Works effectively with diverse cultures and working styles
- Verbal and written communication
- Organizes and delivers information appropriately
- Communicate issues in a timely manner
- Ability to communicate with a range of stakeholders at various levels