Back to job search

NL CW Associate Customer Service Intercontinental

  • Location:


  • Contact:

    Charlotte Evens

  • Job type:


  • Contact phone:


  • Industry:

  • Contact email:

As Associate Customer Service Intercontinantal employee, you will ensure reliable and efficient execution of Order-to-Invoice activities for To-the-Market Supply, including import/ export
Own end-to-end shipments coordination to internal (e.g. affiliates, manufacturing sites) and external (e.g. distributors) customers

  • Ensures distribution of pharmaceutical product globally
  • Processing of supply orders on a daily basis
  • Handling of export- and import documentation
  • Booking and monitoring of shipments and pro-actively respond on potential issues
  • Handle and resolve service and transport issues
  • Coordinate and execute return process
  • Partners with third party logistics suppliers and other members of the supply chain.
  • Develop and maintain good relationships with internal/ external customers (affiliate, distributor, etc) and the on-site departments
  • Represent the team in cross functional project teams
  • Identify process improvements
  • Provide input for the periodic KPIs
  • Ensure knowledge of GMP/GDP and job related training is up to date
  • Continually reviews Order-to-Cash policies and procedures and recommends opportunities to improve operations.
  • Shares responsibility with Corporate Planning, Distribution and Quality for executing disaster recovery plans.
  • Other duties as required.

  • Works under general direction, seeks assistance as needed
  • Completes work in accordance with accepted practices within field
  • Establishes approaches for completing assignments
  • Work requires consistent exercise of discretion and independent judgment
  • Works with team to support achievement of project milestones

  • Ensures that our internal and external customers are taken care of according to the Amgen’s policies and procedures
  • Ensures that all the orders are processed according to the customers’ specific instructions and conditions

Minimum Requirements
  • Master’s degree or Bachelor’s degree & 2 years of Supply Chain experience in a GMP and/or GDP regulated industry
  • Ability to multi task and work within diverse, international group of people
  • Affinity with computer work
  • Advanced communication skills
  • Customer focused
  • Fluency in English, both in oral and written communication
  • Ensure quality

Preferred Requirements
  • Fluency in other languages besides Dutch and English
  • Knowledge and experience in Customer Service department
  • Computer skills and ERP experience
  • Experience with issue handling in a logistic environment
  • Problem solving skills
  • Ability to set priorities

  • Commitment to Quality
  • Complete tasks thorough and with eye for detail
  • Look for opportunities to improve your work practices
  • Generate ideas for improvement
  • Team work
  • Help others
  • Work within the dynamics of a group
  • Works effectively with diverse cultures and working styles
  • Verbal and written communication
  • Organizes and delivers information appropriately
  • Communicate issues in a timely manner
  • Ability to communicate with a range of stakeholders at various levels