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IT Infrastructure & Operations Engineer

  • Location:

    Kraków, Lesser Poland

  • Contact:

    Brian O'Sullivan

  • Job type:


  • Contact phone:

    +353 21 485 7200

  • Industry:

    Business Services

  • Contact email:

Start date: ASAP

Length: 12 months

Location - Krakow, Poland (Remote during Covid)

IT Infrastructure & Operations Engineer

This position reports to the IT Operations and Infrastructure Lead is responsible for the support of global IT infrastructure & operations services.

The candidate must be a self-starter, able to support the infrastructure & hosting strategy and provide support to our IT teams and partners in a matrixed, cross-functional environment.

Key support role for the operational and infrastructure services based on ITIL operational disciplines. The position requires delivering excellent service to business users and maintaining a stable operation.

Typical duties would include:

  • Support diverse IT Operations (ITO) hosting environments for infrastructure
  • Oversight and improvement of IT Infrastructure (data centers, computer rooms and cloud services) and DR (disaster recovery) in regards of:
    • virtualization (VMware),
    • server environments (Windows, Linux),
    • storage and backup (Veeam, Rubrik),
    • databases (MSSQL, Oracle)
    • network WAN/LAN, DNS/DHCP
    • Active Directory/Distributed File System
  • Work with/support hosting service providers and local IT teams to maintain global infrastructure and IT services.
  • Support IT objectives & directives to meet IT goals
  • Support global infrastructure projects design and oversee implementation if required.
  • Take ownership for troubleshooting and coordination for the IT support teams.
  • Ensure conformance and adherence to working procedures, standards and audit compliance (internal, external, quality and customers).
  • Establish and sustain collaborative relationships and develop buy-in within diverse work groups, including internal resources and outsourcing partners to deliver day-to-day IT operations.
  • Ensuring infrastructure systems/solutions are meeting and/or exceeding availability and performance service levels, decreasing business impacting incidents and ensuring customer satisfaction is achieved globally.
  • Work flexibly to assist / support / cover other sites as required.

Position Requirements:

  • B.S. Degree in Electronics, Computer Science, Engineering, Mathematics or other equivalent training or experience.
  • CCNA, CCNP, CCNE, VMware, CompTIA, ServiceNow, Veeam, Microsoft MCSE certifications will be a plus.
  • 10+ years of progressively responsible experience in Information Technology with specific knowledge in IT infrastructure, operations and systems management (outsource and insource); working with infrastructure systems (Virtualization, Storage and Backup, Compute, Databases, Active Directory), IT vendors and partners.
  • Strong written and verbal English communication skills.
  • Self -starter, avid curiosity, always looking for answers, driven to learn and improve.
  • Ability to function in a fast-paced team-oriented environment and handle multiple priorities.
  • Ability to maintain the appropriate balance between policies/procedures and customer/business needs.
  • Demonstrated integrity with the ability to manage company assets and proprietary data.