For one of our clients in Brussels, we are looking for an "Expert in Digital Customer Experience."
Job Description
Do you want to help our client to become the world's best healthcare company - while unleashing your own full potential? Are you the person with a digital knowledge who is interested transforming classical marketing into the new way of working? Then you could be our new Digital Customer Engagement Specialist driving consumer activation for our products, namely contraceptives and vaccines in Belgium and Luxembourg.
As a Digital Customer Engagement Specialist you will be responsible for generating new ideas on how to incorporate digital marketing in driving Corporate campaigns (reputation, awareness) and centralize all the digital marketing social media campaign. You will focus on using digital tools to execute tactics/key messages to the key stakeholders, authorities, hospitals, Healthcare Consumers and Healthcare Professionals.
You will closely collaborate within a matrix organization, especially with Policy, internal communication, Marketing access, Patient engagement, Medical, Sales, Market Access, Finance, and Marketing teams.
Responsibilities
Digital:
Research and implement new digital channels that could be used to measure customer sentiment and engagement against specific products / franchises (leveraging the Social Media Command Centre)
Collaborate with vendors/IT Hub to automate data capture methodologies
Work with other countries to share best digital practices and bring them to Belgium
Business Management:
Implement Multi Channel Marketing / Digital Marketing for corporate campaigns
Co create with policy & external communication the Digital Customer Engagement team a digital / media strategy for the corporate communication and reputation
Analyze local market opportunities and identify commercial opportunities
Develop the digital strategy and tactical deliverables for internal communication
Customer Focus and Customer Planning & Execution:
Understand and manages the customers barriers and drivers, continuously collect customer needs
Understand where & how to get the customer stakeholder data, be able to manage & analyze data.
Requirements
Education, Experience and Competencies required:
University degree (bachelor a minimum) from accredited university
Minimum 1 year of experience within digital landscape
Strong understanding of possibilities in the digital landscape
Result oriented attitude and an eye for detail
Digital savvy and creative mindset to find innovative solutions:
Strong communicative skillset
Strong teamwork skills
Out-of-the box thinking, ability solving complex problems
Demonstrated ability to understand, learn science and translate it to easy to communicate language
A genuine interest in healthcare and desire to be key stakeholder in discussion on improving it.
Dutch and/or French and English business proficient
Existing right to work in Europe required ( please read job spec in full before applying ).
