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Expert in Digital Customer Experience

  • Location:

    Woluwe-Saint-Lambert, Belgium

  • Contact:

    Amandine Planche

  • Job type:


  • Industry:


  • Contact email:

For one of our clients in Brussels, we are looking for an "Expert in Digital Customer Experience."

Job Description

Do you want to help our client to become the world's best healthcare company - while unleashing your own full potential? Are you the person with a digital knowledge who is interested transforming classical marketing into the new way of working? Then you could be our new Digital Customer Engagement Specialist driving consumer activation for our products, namely contraceptives and vaccines in Belgium and Luxembourg.

As a Digital Customer Engagement Specialist you will be responsible for generating new ideas on how to incorporate digital marketing in driving Corporate campaigns (reputation, awareness) and centralize all the digital marketing social media campaign. You will focus on using digital tools to execute tactics/key messages to the key stakeholders, authorities, hospitals, Healthcare Consumers and Healthcare Professionals.

You will closely collaborate within a matrix organization, especially with Policy, internal communication, Marketing access, Patient engagement, Medical, Sales, Market Access, Finance, and Marketing teams.



  • Research and implement new digital channels that could be used to measure customer sentiment and engagement against specific products / franchises (leveraging the Social Media Command Centre)
  • Collaborate with vendors/IT Hub to automate data capture methodologies
  • Work with other countries to share best digital practices and bring them to Belgium

Business Management:

  • Implement Multi Channel Marketing / Digital Marketing for corporate campaigns
  • Co create with policy & external communication the Digital Customer Engagement team a digital / media strategy for the corporate communication and reputation
  • Analyze local market opportunities and identify commercial opportunities
  • Develop the digital strategy and tactical deliverables for internal communication
  • Customer Focus and Customer Planning & Execution:
  • Understand and manages the customers barriers and drivers, continuously collect customer needs
  • Understand where & how to get the customer stakeholder data, be able to manage & analyze data.


Education, Experience and Competencies required:

  • University degree (bachelor a minimum) from accredited university
  • Minimum 1 year of experience within digital landscape
  • Strong understanding of possibilities in the digital landscape
  • Result oriented attitude and an eye for detail

Digital savvy and creative mindset to find innovative solutions:

  • Strong communicative skillset
  • Strong teamwork skills
  • Out-of-the box thinking, ability solving complex problems
  • Demonstrated ability to understand, learn science and translate it to easy to communicate language
  • A genuine interest in healthcare and desire to be key stakeholder in discussion on improving it.
  • Dutch and/or French and English business proficient

Existing right to work in Europe required ( please read job spec in full before applying ).