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Customer QA Advisor

Our client is a purpose-led global science-based company in Nutrition, Health, and Sustainable Living. We are currently seeking a Customer QA Advisor to join their Customer QA management team in the Food and Beverage sector.

Job Description

We are looking for a Customer QA Advisor to join the team and provide quality support to the customers. In this role, you will act as the quality key-contact for our customers and internal business partners. You will ensure a timely and correct response on customer requests, build customer QA relations, and seek opportunities to improve our customer services processes. You will provide operational support within projects, our internal sales functions in QA related topics, and support sales and marketing to implement new products and services. Additionally, you will be the representative of the customer's quality voice in our internal processes and organization, and optimize the standard documentation portfolio to fulfill customer requests.

Responsibilities:

  • Act as the quality key-contact for our customers and internal business partners
  • Ensure a timely and correct response on customer requests (e.g. issues, questions, need for Quality statements, questionnaires, etc.)
  • Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs
  • Support and ensure good complaint handling processes to fulfill the customer expectations
  • Seek opportunities to improve our customer services processes, e.g., for questions, issues, and questionnaires
  • Provide operational support within projects, our internal sales functions in QA related topics, and support sales and marketing to implement new products and services
  • Be the representative of the customer's quality voice in our internal processes and organization
  • Optimize the standard documentation portfolio to fulfill customer requests and work closely together with functions to achieve this (e.g. product managers, product application specialists, regulatory affairs)
  • Give operational support to the Customer QA Manager on all relevant Quality issues/activities, acting as a backup during their absence

Requirements:

  • BSc - MSc level or equivalent (chemistry, food technology, microbiology, or similar)
  • Some years operational Quality Assurance experience in the Food industry (manufacturing or business)
  • Customer-oriented QA professional with interest and experience in managing customer QA relations
  • Professional and technical knowledge of production processes, in Food Hygiene standards, HACCP, and ISO certifications
  • Service-oriented person, which works accurately, with high quality and with passion
  • Experience of communicating to different levels (from shop floor to management) and customers
  • Good computer program knowledge and skills (Outlook, Power BI, CRM, PowerPoint, Excel)
  • Excellent written and oral communication skills in English, Spanish is an additional plus
  • Likes to work in close cooperation with other team members (team player)

Benefits:

  • Contract; 6 months via Oxford, preferred start date 1st of May, earlier is welcome. Possibility for a long term position
  • Salary starting at €4000
  • Full time position
  • Region; Delft
  • Possibility to work remote 50% of the time. Starting out you'll be required on-site for training
  • Opportunities for career growth and advancement
  • Vacancy number: 22323