Our client is looking for reinforcement of their Shared services Team to give support in complaint handling. Are you trilingual Dutch - French - English? Do you like administration and working in a precise, accurate manner ? Then this may be a great opportunity for you, apply now for this position in a great team.
Responsibilities
- You will act as the primary contact for receiving and handling product complaints.
- You will identify, retrieve from appropriate sources, and acknowledge complaint information.
- You will collaborate with the Medical Shared Services team to collect follow-up information if necessary.
- You will enter all complaints into the Complaints database. You will follow up on complaints.
- You will coordinate the preparation of letters to customers with the Medical Shared Services team. You will keep the local complaint database updated and coordinate internal communication with the team.
Requirements
- Bachelor's or master's degree, preferably in Science.
- Fluent in English, Dutch, and French.0
- Strong writing and synthesis skills.
- Customer-oriented, service-minded, and pragmatic.
- Attention to detail.
- Resilient with administrative and database encoding tasks.
Contract information
- Start ASAP.
- 0.6 to FT.
- 2 days/week on-site. In training phase, completely office based.
